Tevin Oduor
This documentation outlines the troubleshooting steps to resolve common issues during Zoom calls. It aims to provide a quick reference guide to ensure smooth and uninterrupted meetings.
Trouble shooting steps:
| Step 1 | Check if the charging cable is connected |
|---|---|
| Action | Ensure the port are not loose and properly intact |
| Rationale | This step helps identify and resolve basic connectivity issues, which are often the simplest and most common cause of charging problems. |
| Step 2 | Verify the Zoom application is up to date. |
| Action: | Go to the Zoom website and check for any available updates. Install updates if necessary. |
| Rationale: | Using the latest version of the Zoom application ensures compatibility and access to the latest features and bug fixes. |
| Step 3: | Restart the Zoom application. |
| Action: | Close the Zoom application and reopen it. |
| Rationale: | Restarting the application can resolve temporary glitches and improve performance |
| Step 4: | Check your internet connection. |
| • Action: | Run a speed test to verify your internet speed and stability. Restart your router if necessary. |
| Rationale: | A stable internet connection is crucial for a smooth Zoom call. Restarting the router can help refresh the connection |
| Step 5: | Test your audio and video settings. |
| • Action: | Use the built-in test features in Zoom to check your microphone and camera. |
| • Rationale: | Ensuring that your audio and video are working correctly can prevent common issues during the call. |